Bridgend County Council Home-to-School Routes Operated by Cresta Coaches

Testimonials

Cresta Coaches supply coach hire from Cardiff to Caewern, Pembrey to Penarth. If you need a team that really listens to customer feedback contact us today.

We’ve been using customers testimonials since we launched our very first website several years ago and it must be said that it has transformed the way we do business. Real-time feedback provides the management with a critical insight into the business which allows us to make the necessary decisions to keep improving our standards and ultimately become more competitive and dynamic in our business sector.

We would love to hear from you. Please leave your feedback using this form.

Always a helpful team answering queries. Good prices for hire of coach. Reliable, clean coaches.

Good Morning, I wanted to send a quick email about my recent trip with you to Blackpool. My driver for the trip Chris was absolutely outstanding and he really made my trip. He was extremely knowledgeable during the trip and at all the locations we visited. This was my first time visiting Blackpool, Liverpool and Skipton and Chris made sure I knew how to get around the whole week. He was extremely punctual and very smart! I was worried about traveling during this pandemic but the coach was kept immaculately clean during the week and that really reassured me that the safety measures were being followed. Talking amongst the other passengers they all felt the same about this! I will be requesting Chris to drive when I am booking a Leisuretime trip again!

Hi, just posted this, This weekend, we had another coach group staying at the lovely 4* Mercure Walton Hall & Spa Hotel. The coach company I used was Cresta Coaches from Bridgend. The coach looked amazing as ever. If you need any coaches, contact Ian the owner, they are fab. Steve the driver was also excellent and very pleasant on Sunday morning when I met him for a chat.

Good Afternoon, I recently travelled on your coach with Leisuretime on a trip to Torquay and I wanted to send an email to say how great your driver Chris was. From the moment I got on the coach to the moment I arrived back he was an absolute pleasure and the most interactive driver I've had on any trip. He went out of his way during every breakfast, evening meal, and entertainment show to go around the other travellers to make sure everyone was having a good time and if there was anything he could do to help, he would. The coach was kept spotless, and he was very well presented. The coach went through some poor weather on the way home and I felt very safe with Chris' driving, and I really hope to have him as a driver in the future.

Great journey recently from Cardiff to Somerset. Coach was perfect and very well presented. Frank the driver was a gem and nothing was a bother. Will definitely be using Cresta again!

Good evening, I would just like to drop you a line to thank you for supplying your driver - Phillip, to Leisuretime for our week at the Isle of Wight, besides being a first rate driver he has been extremely attentive to all the passengers, well mannered, polite and helpful to all. He made sure that we all had a fabulous break and we enjoyed his banter during our trips, please pass on my personnel thanks, and I really look forward to seeing him on my next trip with Leisuretime Thanks to all, (especially Phil.)

“Dear Sir/Madam, Ysgol Dyffryn Aman recently returned from a very successful skiing trip to Austria (Sunday 21/04/19) A large and important component that helps ensure the smooth running and success of every skiing trip are the drivers. Over the many years I have been running skiing trips, I have experienced the very best and worse side of different coach drivers, which have helped make or break certain trips. I am getting in contact to compliment the four drivers that accompanied Ysgol Dyffryn Aman on our recent skiing trip to Austria. Grant, Keith, Phil and Ian were a credit to Cresta Coaches throughout the week and could not have done anymore to help. They were professional and ever willing to assist in any manner possible and were well liked by both staff and pupils. I have never met four drivers that looked after and cleaned their coaches as much through out the week, both inside & outside! I would love to have all four drivers accompany us on our next trip to Austria during Easter 2020, and have already asked whether Snowstyle can pre book them if available. Many thanks.

We regularly use Cresta for our day trips, weekends away etc and they have always prove to be very reliable, with courteous drivers.

Ian Jones the driver was a real Gent, nothing was too much trouble, he made the day. He arrived early and picked us back on time, can not fault the service thank you very much. I would recommend you and use when ever the need arises also the lady in the office was most helpful and very professional thanks one again.

Please pass on our thanks to your driver Steve, who made our trip this weekend to the Christmas markets in Lille and Brugge a real pleasure. He was extremely courteous, kind and knowledgeable about the area and nothing was too much trouble. We will definitely book with Cresta Coaches again. Very good value for money and very comfortable transport

Hello Cresta Coaches, I would like to thank you for organising a brilliant journey for 1st Coity Brownies yet again. The coach was clean and comfortable and arrived in a timely fashion. The journey was smooth and our driver Steve was friendly and so helpful. He was accommodative and sensitive to need for our young ladies. He went out of his way to help us. Until next time when we will use you on another of our exciting trips.

I went on holiday to Lake Garda between 6th and 14th October and it was your bus that took my daughter Tasha, Clare and I. Your drivers were Mark and Keith and I would simply like to say that they had been very helpful, both went above what was expected, and I really could not praise them enough. Both Mark and Keith have my utmost respect and I cannot thank them enough for making my holiday as joyful as it was. If I were to go on holiday again I would hope that it would be Mark or Keith who would be driving. You have my permission to post all or part of this email to your website.

I am writing to say a big thank you to our driver Steve for the huge contribution he made to the success of our recent school trip to Paris and Euro Disney. Steve was friendly, professional and had an excellent manner with staff and pupils throughout. His driving skills around the busy centre of Paris were outstanding, which is something that our French tour guide also commented on more than once. There is plenty more I could say but I hope it'll cover it to say it really was a pleasure to work with Steve and we will be requesting him specifically next time! Thank you so much Steve, you were fantastic.

“Went on the Devon trip on 23/2/18 via leisuretime and Cresta Coaches. First time for me an my sister to go on a coach trip and it won't be the last. We had a great time. The excursions were to beautiful places the only negative was we didn't have enough time in each place. As on the Sunday it was to Port Issac, Boscastle and Padstow. Beautiful places just needed more time to look around. On the Saturday was a trip to barnstable all day. Would have been better if it was split to 2 on each day as it was a bit rushed on the Sunday. Other than that we had a great time. And got to praise the driver Ian Jones (Scotty) what an amazing driver. He got that bus to places I wouldn't go in the car. Can't praise him enough. He was polite, chatty, funny and helpful.will definitely be booking with you again. Thank you for a wonderful weekend.

I would like to say a big thank you for providing such a wonderful driver. Nigel was our driver and he made our whole holiday so enjoyable. He couldn't. have done anything more to make the holiday so perfect. Many thanks.

We used Cresta Coaches again for our annual trip to the Malvern Autumn Show. We would like to thank our driver Chris for his good humour, his punctuality and his excellent driving skills, especially when the road closed diversions sent us down some very narrow lanes. Thanks too to Chris's "Co Driver" who was a bundle of fun and superb on the microphone when she was comparing our quiz and raffle. This was also the most luxurious and comfortable coach we have experienced!

Here’s a link to our standard terms and conditions of hire, please note that certain sections that apply to your specified trip are highlighted for your attention below .

Special Conditions associated with Air, Ferry & Train Connections

Departures & Collections

Departures. The Company will if asked give an estimated journey time to your departure Air/Ferry port etc. Clients should always build in a provision for unforeseen circumstances and in particular always allow extra time when travelling to the major UK Airports such as Gatwick, Heathrow, Luton, Stansted, Manchester Etc. Most of Britons Ferry & Airports are accessed via some of the countries busiest Motorway networks and we are finding that delays are becoming much more frequent. Particular attention should also be paid to check-in time given by airlines. Especially those airline companies that operate a shorter check-in time such as 1-2 hours. Our drivers are legally required to take a rest period of at least 45 Minutes after completing 4 ½ hours driving. We do however recommend this be reduced to no more than 3 hours driving. These break period should be added to your proposed departure times.

Breakdowns and delays

The Company gives its advice on journey times in good faith but does not guarantee the completion of any journey within a specific time period and will not be liable for loss or inconvenience caused by breakdown or other delays. The Company will not be held responsible for late arrivals or missed flights due to circumstances beyond its control.

Return Collections

The Company has access to most UK airports flight arrivals information and relies heavily on the live updates being provided by the major Airline Companies. It is therefore imperative that we are given your return flight details in full on final confirmation of your booking. Depending on which UK airport you are using you will be given a set of instructions to follow on what to do upon your return flight arrival.

Delayed Return Flights

Cresta Coaches will give allowance for return flight delays of up to 2 hours. Any additional delays in return flight collections are subject to an hourly charge of £25 per hour. These charges are in addition to the stated hire fees.

Airport Parking Charges

All airport parking fees paid by the Company are in addition to the vehicle hire costs stated unless confirmed to be inclusive.