Bridgend County Council Home-to-School Routes Operated by Cresta Coaches

Meet The Team

Ian Williams


One of the original owners of Cresta Cars Taxis and the founder of the current company Cresta Coaches, Ian Williams is still heavily involved in the day to day decisions of the running of Cresta Coaches. It was always Ian’s belief when starting the coach hire side of the business that quality of service was going to be at the top of his agenda. Some 28 years have past and Ian still insists that quality in customer service must come first ‘no matter what the cost’ and he believes that it’s this commitment that helped the company become one of the prominent businesses in its sector.

Diane Williams

(Co Director)

Diane Williams became a director of Cresta Coaches in June 1996. After bringing up our two children Diane took a decision in 2010 to get more involved in the Company and took up the role of dealing with the financial operational side of the Company. Diane was originally a Manager of a local Travel Agents and she also holds an ABTA Cotac 1 which is a Certificate of Travel Agents Competence.

Rhys Thomas

(Reservations & Operations Assistant)

Cresta Coaches are please to welcome back Rhys Thomas after his short period away from the Company. Rhys joins a team that is committed to offering the the highest standard of customer service.

Lucy Bennett

Lucy Bennett (The Future?)

This is our wonderful grand-daughter, Lucy Bennett, and who knows, maybe she will be a part of the future team of Cresta Coaches in years to come.

Here’s a link to our standard terms and conditions of hire, please note that certain sections that apply to your specified trip are highlighted for your attention below .

Special Conditions associated with Air, Ferry & Train Connections

Departures & Collections

Departures. The Company will if asked give an estimated journey time to your departure Air/Ferry port etc. Clients should always build in a provision for unforeseen circumstances and in particular always allow extra time when travelling to the major UK Airports such as Gatwick, Heathrow, Luton, Stansted, Manchester Etc. Most of Britons Ferry & Airports are accessed via some of the countries busiest Motorway networks and we are finding that delays are becoming much more frequent. Particular attention should also be paid to check-in time given by airlines. Especially those airline companies that operate a shorter check-in time such as 1-2 hours. Our drivers are legally required to take a rest period of at least 45 Minutes after completing 4 ½ hours driving. We do however recommend this be reduced to no more than 3 hours driving. These break period should be added to your proposed departure times.

Breakdowns and delays

The Company gives its advice on journey times in good faith but does not guarantee the completion of any journey within a specific time period and will not be liable for loss or inconvenience caused by breakdown or other delays. The Company will not be held responsible for late arrivals or missed flights due to circumstances beyond its control.

Return Collections

The Company has access to most UK airports flight arrivals information and relies heavily on the live updates being provided by the major Airline Companies. It is therefore imperative that we are given your return flight details in full on final confirmation of your booking. Depending on which UK airport you are using you will be given a set of instructions to follow on what to do upon your return flight arrival.

Delayed Return Flights

Cresta Coaches will give allowance for return flight delays of up to 2 hours. Any additional delays in return flight collections are subject to an hourly charge of £25 per hour. These charges are in addition to the stated hire fees.

Airport Parking Charges

All airport parking fees paid by the Company are in addition to the vehicle hire costs stated unless confirmed to be inclusive.