Customer Reviews

Cresta Coaches supply coach hire from Cardiff to Caewern, Pembrey to Penarth. If you need a team that really listens to customer feedback contact us today.

We’ve been using customers testimonials since we launched our very first website several years ago and it must be said that it has transformed the way we do business. Real-time feedback provides the management with a critical insight into the business which allows us to make the necessary decisions to keep improving our standards and ultimately become more competitive and dynamic in our business sector.

Trip to Bournemouth

29 November 2024

Excellent service our driver Nigel is the best driver we have ever had nothing was too much trouble for him. He made our holiday. I hope the management will hang on to him he’s a diamond.

Jan

Response from Cresta Coaches

Hi Jan, Thank you for your lovely review. Your comments have been past to Nigel.

Fantastic First Class Service

28 October 2024

We recently travelled with Cresta for a return journey to a wedding. Our coach was immaculate and comfortable. Coming back we did have to wait for a few guests to say their goodbyes but the driver was more than happy to wait. I have used Cresta for other trips in the past and will definitely use them again in future

Matthew

Response from Cresta Coaches

Thank You.

Lovely safe happy day

25 October 2024

We are a group who care for our towns flowers. We don’t often get together but this was a great day cared for by Cresta. Booking was easy too. We asked for a few difficult things like going off route to see some special flower displays and we calling at hidden treasures up very narrow roads!, our driver was chatty and very helpful. We will book with Cresta next time we need a day out…

Roz

Response from Cresta Coaches

Hi Roz, Thank you very much for such a positive review.

First Class Personal Service for VIP Visit

25 October 2024

For several years now, we have employed Cresta Coaches to transport our European VIP visitors on their visits to Wales. Form start to finish the team at Cresta help us to plan our bespoke arrangements and are only to pleased to help make the visit run a smoothly as possible – thanks again for your excellent service.

Control 2K Limited

Response from Cresta Coaches

Many thanks for you 5 star review, I will make sure the team are updated.

Airport transfers for running weekend in France in March 2024

10 October 2024

Thank you very much for the excellent service you and your drivers provided on our recent journeys to and from Heathrow.

Both coaches were immaculate and your drivers totally professional

Howard Jones

Thank you for a wonderful weekend

22 April 2024

“Went on the Devon trip on 23/2/18 via leisuretime and Cresta Coaches. First time for me an my sister to go on a coach trip and it won’t be the last. We had a great time. The excursions were to beautiful places the only negative was we didn’t have enough time in each place. As on the Sunday it was to Port Issac, Boscastle and Padstow. Beautiful places just needed more time to look around. On the Saturday was a trip to Barnstable all day. Would have been better if it was split to 2 on each day as it was a bit rushed on the Sunday. Other than that we had a great time. And got to praise the driver Ian Jones (Scotty) what an amazing driver. He got that bus to places I wouldn’t go in the car. Can’t praise him enough. He was polite, chatty, funny and helpful. I will definitely be booking with you again. Thank you for a wonderful weekend.

Mandy Jones

Grant, Keith, Phil and Ian were a credit to Cresta Coaches

22 April 2024

Dear Sir/Madam, Ysgol Dyffryn Aman recently returned from a very successful skiing trip to Austria (Sunday 21/04/19) A large and important component that helps ensure the smooth running and success of every skiing trip are the drivers. Over the many years I have been running skiing trips, I have experienced the very best and worst side of different coach drivers, which have helped make or break certain trips. I am getting in contact to compliment the four drivers that accompanied Ysgol Dyffryn Aman on our recent skiing trip to Austria. Grant, Keith, Phil and Ian were a credit to Cresta Coaches throughout the week and could not have done anymore to help. They were professional and ever willing to assist in any manner possible and were well liked by both staff and pupils. I have never met four drivers that looked after and cleaned their coaches as much through out the week, both inside & outside! I would love to have all four drivers accompany us on our next trip to Austria during Easter 2020, and have already asked whether Snowstyle can pre book them if available. Many thanks.

Talfan Davies - Ski trip leader

I felt very safe with Chris' driving

20 April 2024

Good Afternoon, I recently travelled on your coach with Leisuretime on a trip to Torquay and I wanted to send an email to say how great your driver Chris was. From the moment I got on the coach to the moment I arrived back he was an absolute pleasure and the most interactive driver I’ve had on any trip. He went out of his way during every breakfast, evening meal, and entertainment show to go around the other travellers to make sure everyone was having a good time and if there was anything he could do to help, he would. The coach was kept spotless, and he was very well presented. The coach went through some poor weather on the way home and I felt very safe with Chris’ driving, and I really hope to have him as a driver in the future.

David Secker

Chris was absolutely outstanding

20 April 2024

Good Morning, I wanted to send a quick email about my recent trip with you to Blackpool. My driver for the trip Chris was absolutely outstanding and he really made my trip. He was extremely knowledgeable during the trip and at all the locations we visited. This was my first time visiting Blackpool, Liverpool and Skipton and Chris made sure I knew how to get around the whole week. He was extremely punctual and very smart! I was worried about traveling during this pandemic but the coach was kept immaculately clean during the week and that really reassured me that the safety measures were being followed. Talking amongst the other passengers they all felt the same about this! I will be requesting Chris to drive when I am booking a Leisuretime trip again!

Anonymous

A very well organized trip.

20 April 2024

A very well organized trip. It rained for most of the day but we had a lovely time anyway. Our coach from Cresta Coaches was very clean and so comfortable . Our driver Jody Kirtley was the most kind and considerate man, even handing out a business card with his name and number in case we got lost. One couple actually did lose their way back and rang Jody who spoke to them calmly then waited patiently until they found the car park. He was so kind to these people (they couldn’t apologize enough) and he reassured them it was ok. He’s an asset to the company..

Toni Coombs

Share your experience with us! Leave a review and help others make informed decisions about our products/services.
We would love to hear from you.

Here’s a link to our standard terms and conditions of hire, please note that certain sections that apply to your specified trip are highlighted for your attention below .

Special Conditions associated with Air, Ferry & Train Connections

Departures & Collections

Departures. The Company will if asked give an estimated journey time to your departure Air/Ferry port etc. Clients should always build in a provision for unforeseen circumstances and in particular always allow extra time when travelling to the major UK Airports such as Gatwick, Heathrow, Luton, Stansted, Manchester Etc. Most of Britons Ferry & Airports are accessed via some of the countries busiest Motorway networks and we are finding that delays are becoming much more frequent. Particular attention should also be paid to check-in time given by airlines. Especially those airline companies that operate a shorter check-in time such as 1-2 hours. Our drivers are legally required to take a rest period of at least 45 Minutes after completing 4 ½ hours driving. We do however recommend this be reduced to no more than 3 hours driving. These break period should be added to your proposed departure times.

Breakdowns and delays

The Company gives its advice on journey times in good faith but does not guarantee the completion of any journey within a specific time period and will not be liable for loss or inconvenience caused by breakdown or other delays. The Company will not be held responsible for late arrivals or missed flights due to circumstances beyond its control.

Return Collections

The Company has access to most UK airports flight arrivals information and relies heavily on the live updates being provided by the major Airline Companies. It is therefore imperative that we are given your return flight details in full on final confirmation of your booking. Depending on which UK airport you are using you will be given a set of instructions to follow on what to do upon your return flight arrival.

Delayed Return Flights

Cresta Coaches will give allowance for return flight delays of up to 2 hours. Any additional delays in return flight collections are subject to an hourly charge of £25 per hour. These charges are in addition to the stated hire fees.

Airport Parking Charges

All airport parking fees paid by the Company are in addition to the vehicle hire costs stated unless confirmed to be inclusive.