Customer Reviews

Cresta Coaches supply coach hire from Cardiff to Caewern, Pembrey to Penarth. If you need a team that really listens to customer feedback contact us today.

We’ve been using customers testimonials since we launched our very first website several years ago and it must be said that it has transformed the way we do business. Real-time feedback provides the management with a critical insight into the business which allows us to make the necessary decisions to keep improving our standards and ultimately become more competitive and dynamic in our business sector.

Chris our driver

28 September 2025

Well we are on our way back from a weeks stay at the miners hotel and we would like to give our praise to our driver Chris he’s been exceptionally brilliant all week, nothing has been to much trouble for him he’s even had to call the bingo 😁 seven 🤣 thanks again Chris you have been fantastic and an asset to your company Xx

Karen Evans

Response from Cresta Coaches

Hi Karen, Many thanks for taking the time to place this review, Chris is one of a kind, we will pass on your comments to him personally.

Good Travel Experience with Cresata.

28 September 2025

Just returned from a holiday with your partner company Leisuretime to Newquay (22 -26 September), in which travel was provided by Cresta Coaches. On board coach facilities were outstanding. Clean, seats comfortable, well ventilated/heated. Our driver was well respected by passengers. He drove in a professional way, at a comfortable safe speed according to traffic conditions experienced. Look forward to travelling with you in the future

Ian Thomas

Response from Cresta Coaches

We are so please you enjoyed your holiday to Newquay with ourselves and our partner company Leisuretime by Toureasy. I will pass on your comments to your driver on this occasion who was Peter.

Bristol cycling trip

28 September 2025

Hired a coach with cresta for a return journey back to wales after a cycling trip,highly reccomeded,the service from booking the bus to being dropped off to our destination was faultless,also the driver was brilliant

Stephen Major

Response from Cresta Coaches

Hi Stephen, Thank you for taking the time to place this review, we are glad you enjoyed the trip.

Isle of Wight Holiday

5 August 2025

I would just like to say that on our recent trip to the Isle of Wight our driver, Phillip ( not myself) was absolutely amazing! Both myself and my wife and the entire coach loved his jokes and great humour and it was an absolute pleasure to be there with him. We stayed in the Burlington hotel and the hotel was lovely and the staff were also amazing !!! Thank you again.

Testimonial Refers to: Driver. Staff.

Phillip Marshall

Response from Cresta Coaches

Hi Phillip, We are so pleased you enjoyed your experience with us. I will ensure Phil gets a copy of your review.

Newquay, Cornwall.

5 August 2025

We have just returned from a holiday with Leisuretime and would really recommend Cresta Coaches and in particular our driver, Ray. His professionalism, kindness and humour really made our holiday. Nothing was too much trouble and his patience was amazing. Looking forward to travelling with him again.

Judith

Response from Cresta Coaches

Hi Judith, Many thanks for your kind comments, I will ensure Ray receives a copy of our review.

Thorpe Park trip 2025

10 July 2025

We were very impressed with the coach service we received on our trip to Thorpe Park. Our drivers were polite, entertaining and accommodating. We experienced several delays on our return journey, due to heavy traffic but the drivers were prepared to find alternative routes to reduce the time spent travelling. We had a safe, enjoyable day. I cannot recommend Cresta Coaches enough. Well done lads!

Jane

Response from Cresta Coaches

Thank You, We are pleased you enjoyed your schools annual summer trip to Thorpe Park. I will pass on comments to our drivers.

Highclere castle

5 May 2025

Have to say how great our driver Ian/Jock was on our trip to Windsor. Great rapport with all the passengers, very entertaining. Made the long drive pass quickly.

Mal

Response from Cresta Coaches

Hi Mal, I’m glad you enjoyed the trip to Windsor & Downton, I will pass your comments onto Jock.

Ski Trip 2025

3 April 2025

I just wanted to share how impressed we were with the coach service on our recent ski trip. Our drivers, Ray and Tom, were nothing short of exceptional! From start to finish, they made everything run smoothly, ensuring we got to all our destinations safely and on time.

Both were incredibly kind, helpful, and really went out of their way to make the experience as easy and enjoyable as possible. They were fantastic at organising our group, keeping things stress-free and efficient throughout the trip. Their positive energy and friendly personalities truly made them a highlight of the trip.

We can’t recommend this company enough, and we’re already looking forward to using them again next year!

Chelsea

Response from Cresta Coaches

Once again many thanks for such a positive review, we will ensure both Ray & Tomas get this message of review, once again many thanks for taking the time to post the review.

Ski Trip

3 April 2025

We recently had the pleasure of spending a week with an incredible team of coach drivers, Ray and Tom, during our ski trip, and we cannot praise them highly enough. From the moment we stepped onto the coach, we knew we were in good hands.

Navigating mountain roads in winter conditions is no easy task, but Ray and Tom made it look effortless. Their skill, precision, and professionalism were second to none, ensuring that we always arrived safely and on time. Whether it was handling tight turns, icy roads, or unpredictable weather, they kept everything running smoothly with a level of confidence and expertise that was truly remarkable.

Beyond their driving ability, their friendly and accommodating nature made the experience even better. They were always punctual, patient, and willing to go the extra mile (literally and figuratively) to make our journey comfortable. Their positive attitude and sense of humor added to the fun of the trip, making every ride enjoyable.

If there’s a Hall of Fame for coach drivers, Ray and Tom deserve a top spot. We can’t thank them enough for their outstanding service, and we’d travel with them again in a heartbeat. If you’re lucky enough to have them behind the wheel, you’re in for a first-class experience!

Ollie Watkins

Response from Cresta Coaches

Many thanks for such a positive review, we will ensure both Ray & Tomas get this message of review, once again many thanks for taking the time to post the review.

London Trip 21st March 2025

25 March 2025

Ann-Marie

Another great trip with you lovely hotel clean comfortable coach driver jock was great always on time for us and great driver

Date of experience: 21 March 2025

Ann Marie

Response from Cresta Coaches

Hi Ann-Marie.

Thank you for a lovely review, we will pass this onto Jock our driver.

Share your experience with us! Leave a review and help others make informed decisions about our products/services.
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Here’s a link to our standard terms and conditions of hire, please note that certain sections that apply to your specified trip are highlighted for your attention below .

Special Conditions associated with Air, Ferry & Train Connections

Departures & Collections

Departures. The Company will if asked give an estimated journey time to your departure Air/Ferry port etc. Clients should always build in a provision for unforeseen circumstances and in particular always allow extra time when travelling to the major UK Airports such as Gatwick, Heathrow, Luton, Stansted, Manchester Etc. Most of Britons Ferry & Airports are accessed via some of the countries busiest Motorway networks and we are finding that delays are becoming much more frequent. Particular attention should also be paid to check-in time given by airlines. Especially those airline companies that operate a shorter check-in time such as 1-2 hours. Our drivers are legally required to take a rest period of at least 45 Minutes after completing 4 ½ hours driving. We do however recommend this be reduced to no more than 3 hours driving. These break period should be added to your proposed departure times.

Breakdowns and delays

The Company gives its advice on journey times in good faith but does not guarantee the completion of any journey within a specific time period and will not be liable for loss or inconvenience caused by breakdown or other delays. The Company will not be held responsible for late arrivals or missed flights due to circumstances beyond its control.

Return Collections

The Company has access to most UK airports flight arrivals information and relies heavily on the live updates being provided by the major Airline Companies. It is therefore imperative that we are given your return flight details in full on final confirmation of your booking. Depending on which UK airport you are using you will be given a set of instructions to follow on what to do upon your return flight arrival.

Delayed Return Flights

Cresta Coaches will give allowance for return flight delays of up to 2 hours. Any additional delays in return flight collections are subject to an hourly charge of £25 per hour. These charges are in addition to the stated hire fees.

Airport Parking Charges

All airport parking fees paid by the Company are in addition to the vehicle hire costs stated unless confirmed to be inclusive.