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Our Testimonials

Cresta Coaches supply coach hire from Cardiff to Caewern, Pembrey to Penarth. If you need a team that really listens to customor feedback contact us today.

We've been using customers testimonials since we launched our very first website several years ago and it must be said that it has transformed the way we do business. Real-time feedback provides the management with a critical insight into the business which allows us to make the nessisary decisions to keep improving our standards and ultimately become more competitive and dynamic in our business sector.

Please leave you experience of our service levels. Follow the link to our add a testimonial page.

If you are an existing customer please submit your comment on the Add a Testimonial page

Leisuretime by Toureasy said:

I am e mailing to say what a fantastic company you are We travelled to Torquay on 30/5/22'with your company , Also I would like to express my ,thanks to our wonderful bus driver for the duration of our holiday(Lee )/,he was absolutely a top bus driver It is such a pity that as a company ,you do not travel up the valleys ,with a feeder bus ,to Magor,or Newport Train Station ,I think this would be a valuable asset to your holidays Once again thank you for our stay in Torquay I am e mailing to say what a fantastic company you are We travelled to Torquay on 30/5/22'with your company , Also I would like to express my ,thanks to our wonderful bus driver for the duration of our holiday(Lee )/,he was absolutely a top bus driver It is such a pity that as a company ,you do not travel up the valleys ,with a feeder bus ,to Magor,or Newport Train Station ,I think this would be a valuable asset to your holidays Once again thank you for our stay in Torquay Mrs Bernice Plaster

Viv & George said:

Thank you for a lovely break in Blackpool, I was very pleased with the coach, and hotel ,we all had a brilliant time and everyone on the trip had a great time, Very special thanks to our driver Ian Jones ,who went above and beyond to talk and help everyone, he is the best driver I've ever had and I've been on lots of breaks, So if you see him please pass a message on and tell him thank you so much for everything from Viv and George and hope to see him again very soon when we book our next trip ,thank you

Mrs Bufton  (Passenger) said:

Had a fabulous, weekend away, Lee the driver was amazing shall recommend this Company too my family and friends, shall go with you in the near future, thanks - Mrs Bufton

Hayley said:

Hiya. A quick message to say the trip was absolutely fantastic and the Driver Lee was brilliant ... he was very knowledgeable and just fab in general 👏... massive shout out to him! Thanks again Hayley

Helen, Cefn Cribbwr Primary School said:

Thank you for everything since September and for being such a reliable company who are a pleasure to deal with. Have a lovely Christmas and hopefully we will be booking with you again soon! Kind regards, Helen Roberts, Administration Officer, Cefn Cribwr Primary School Cern Road Cefn Cribwr CF32 0AW

Sara Peters said:

Hi Cresta Coaches, Thank you so much for all your help with our panto trip today to the Pavilion. We were so impressed with your efficiency which helped us adhere to our year group bubbles and our risk assessment. It was lovely to be on a bus on a school trip again!

Rhian Hollister said:

Good Morning, I wanted to send a quick email about my recent trip with you to Blackpool. My driver for the trip Chris was absolutely outstanding and he really made my trip. He was extremely knowledgeable during the trip and at all the locations we visited. This was my first time visiting Blackpool, Liverpool and Skipton and Chris made sure I knew how to get around the whole week. He was extremely punctual and very smart! I was worried about traveling during this pandemic but the coach was kept immaculately clean during the week and that really reassured me that the safety measures were being followed. Talking amongst the other passengers they all felt the same about this! I will be requesting Chris to drive when I am booking a Leisuretime trip again! Thank You, Rhian

Anu said:

Hi, just posted this, This weekend, we had another coach group staying at the lovely 4* Mercure Walton Hall & Spa Hotel. The coach company I used was Cresta Coaches from Bridgend. The coach looked amazing as ever. If you need any coaches, contact Ian the owner, they are fab. Steve the driver was also excellent and very pleasant on Sunday morning when I met him for a chat.

David Secker said:

Good Afternoon, I recently travelled on your coach with Leisuretime on a trip to Torquay and I wanted to send an email to say how great your driver Chris was. From the moment I got on the coach to the moment I arrived back he was an absolute pleasure and the most interactive driver I've had on any trip. He went out of his way during every breakfast, evening meal, and entertainment show to go around the other travellers to make sure everyone was having a good time and if there was anything he could do to help, he would. The coach was kept spotless, and he was very well presented. The coach went through some poor weather on the way home and I felt very safe with Chris' driving, and I really hope to have him as a driver in the future. Many Thanks, Mr David Secker

Stevie Gilroy said:

Great journey recently from Cardiff to Somerset. Coach was perfect and very well presented. Frank the driver was a gem and nothing was a bother. Will definitely be using Cresta again!

Steve Clare said:

Good evening, I would just like to drop you a line to thank you for supplying your driver - Phillip, to Leisuretime for our week at the Isle of Wight, besides being a first rate driver he has been extremely attentive to all the passengers, well mannered, polite and helpful to all. He made sure that we all had a fabulous break and we enjoyed his banter during our trips, please pass on my personnel thanks, and I really look forward to seeing him on my next trip with Leisuretime Thanks to all, (especially Phil.) Stephen Clare Beddau, CF38 2BE

Talfan Davies - Ski trip leader said:

Dear Sir/Madam, Ysgol Dyffryn Aman recently returned from a very successful skiing trip to Austria (Sunday 21/04/19) A large and important component that helps ensure the smooth running and success of every skiing trip are the drivers. Over the many years I have been running skiing trips, I have experienced the very best and worse side of different coach drivers, which have helped make or break certain trips. I am getting in contact to compliment the four drivers that accompanied Ysgol Dyffryn Aman on our recent skiing trip to Austria. Grant, Keith, Phil and Ian were a credit to Cresta Coaches throughout the week and could not have done anymore to help. They were professional and ever willing to assist in any manner possible and were well liked by both staff and pupils. I have never met four drivers that looked after and cleaned their coaches as much through out the week, both inside & outside! I would love to have all four drivers accompany us on our next trip to Austria during Easter 2020, and have already asked whether Snowstyle can pre book them if available. Many thanks, Talfan Davies - Ski trip leader


We regularly use Cresta for our day trips, weekends away etc and they have always prove to be very reliable, with courteous drivers.

Tracy Edwards said:

Absolutely brilliant Coach Company, never fail to assist when required. Will always recommend Cresta Coaches, good quality, reasonable/fair pricing and always helpful.

Helen Hopkins said:

Excellent service from the time we made our booking. Our driver was on time, friendly and helpful. We would definitely recommend your company.b

Philip Illsley said:

I have been using Cresta Coaches of over 12 years they are the BEST company I have ever dealt with their drivers and their staff are SUPERB and so PROFFESIONAl especialy Rhys who runs the Office booking Team

Hilary Harris said:

The service provided by both the company and the driver was fantastic, I have only good things to say about them. Would recommend to anyone. Thank you.

Wyn Jenkins said:

Ian Jones the driver was a real Gent, nothing was too much trouble, he made the day. He arrived early and picked us back on time, can not fault the service thank you very much. I would recommend you and use when ever the need arises also the lady in the office was most helpful and very professional thanks one again best regards Wyn Jenkins

Conway Hawkins said:

As always a professional and competent driver in a high quality coach. Coach arrived early and all the arrangements went very well. Thanks Cresta Coaches

Wendy Jones said:

Please pass on our thanks to your driver Steve, who made our trip this weekend to the Christmas markets in Lille and Brugge a real pleasure. He was extremely courteous, kind and knowledgeable about the area and nothing was too much trouble. We will definitely book with Cresta Coaches again. Very good value for money and very comfortable transport

Dai Phillips said:

Many thanks to Cresta coaches for the wonderful service afforded to us during our recent tour of the Wye Valley. Nothing was too much for them. Special thanks to Dave the driver, who went over and above all expectation, especially when confronted by "Closed Road" signs. He got us to our destinations safely and still on time. A very positive experience for us. When next in the area, we will book again.

Karen Reed said:

Cresta Coaches have become our go to company- very friendly helpful staff, excellent service, and comfortable affordable transport

Helen Picket said:

Hello Cresta Coaches, I would like to thank you for organising a brilliant journey for 1st Coity Brownies yet again. The coach was clean and comfortable and arrived in a timely fashion. The journey was smooth and our driver Steve was friendly and so helpful. He was accommodative and sensitive to need for our young ladies. He went out of his way to help us. Until next time when we will use you on another of our exciting trips.... Your faithfully, Helen Pickett (leader)

Amanda Wilkes said:

Fantastic service, great coach and very friendly driver. Will definitely use your company again and recommend to others. Thank you.

Sarah Lee said:

From the initial email contact for a quote right through to the actual day of our trip, everyone was extremely helpful. The driver was brilliant and was flexible to our journey times when needed. Will definitely recommend to other groups.


Dear Boss of Cresta Coaches. Re: LAKE GARDA I went on holiday to Lake Garda between 6th and 14th October and it was your bus that took my daughter Tasha, Clare and I. Your drivers were Mark and Keith and I would simply like to say that they had been very helpful, both went above what was expected, and I really could not praise them enough. Both Mark and Keith have my utmost respect and I cannot thank them enough for making my holiday as joyful as it was. If I were to go on holiday again I would hope that it would be Mark or Keith who would be driving. You have my permission to post all or part of this email to your website. Yours faithfully CERI CARTER

Jay Kitcher said:

Please will you pass on to the Powers-that-Be my appreciation of Mike's excellent driving and great helpfulness to me and the passengers in making the above tour such a great success. Everyone agreed how good he was. Kind regards. Jay Kitcher. Tour Manager, Newmarket Holidays.

Leisuretime Client said:

Please see below the first bit of feedback we have received regarding Lake Garda. 'We have just come back from our lake Garda tour and would first of all may I say we had two wonderful and entertaining drivers Mark and Keith (Cresta Coaches). They were very helpful and made sure our trip went well' Kindest regards, Toni


I have been using Cresta Coaches for the past nine years, and they have always been reliable, punctual and helpful. Here's to the next nine years!

Chris Harrison said:

All on time and very patient driver Tony. Thank you for another successful trip for Southerndown WI

Tour Manager said:

I am one of the Trafalgar Tour Managers and would like to thank you for the service levels delivered since you have taken over the Cardiff Hotel to venue transfer services.

Leisuretime client said:

Good Morning, We have had wonderful feedback regarding one of your drivers Ian? Please see below. My friend and I were on your Stratford and the Cotswolds trip this past weekend. Wanted to tell you it was all wonderful. Our driver , a stand in I believe, Ian, was absolutely brilliant ,can't praise him enough. We stayed at the NEC holiday Inn express in Birmingham. Very pleasantly surprised. Fabulous twin room,very clean and tidy, great staff. We really enjoyed the whole weekend, thank you very much.

Chris Harrison said:

Excellent driver and comfortable 29-seat coach. Getting us there on time was especially helpful and his patience in long traffic hold up on the M4 was commendable!

Bev said:

Thanks to the two lovely people who were our drivers for the day. I'm sorry I can't remember their names but I know they were husband and wife. They were so helpful and friendly and nothing was too much trouble for them. Thanks to all, including those in the office, for making our trip to Folly Farm so easy to organize and run.

Charlotte Jury said:

Fantastic service, nothing is too much trouble a refreshing change from other Companies used over the years. Delightful.

Alexandra Perrodeau-Martin said:

We recently travelled with Cresta Coach from Bristol Airport to Cowbridge on June 14th. The coach was on time, very clean and comfortable. The driver was very nice although he had to wait longer than expected because we had lost one of our suitcase.Travelling with you Company has been a very good experience

Sister Margarett fitzgerald said:

The coaches were available on time, the drivers were all very pleasant and helpful and nothing was too much for them. I have always had very good service and I hope to continue to use them.

Phil Jenkins said:

Good evening. My sister and I took the Leisuretime trip to Scotland last week and we would like you to congratulate your driver Ian Jones on the superb manner in which he handled the tour. He was outstanding throughout nothing was to much trouble him he went out of his to make sure that everybody was ok. He is a credit to your company please pass this on to him Customer service beyond compare. Regards Phil Jenkins.

Diana berezai said:

Excellent service from the drivers on both trips to London Heathrow for our hen weekend to Budapest . There waiting for us at our pick up point and there to get us when we returned home. Both drivers were very helpful and made our journey a great one . Many thanks

Rachel Meek said:

Cresta Coaches are a brilliant company we have work with them for over 10 years for our school trips and they have always given us amazing drivers. Ian and his team are always there for help and advice, brilliant company to work with and I will always recommend them to any one.

Lyn said:

I have just returned from Torquay with your company via Leisuretime. Can you please thank your driver Frank who was so pleasant and knowledgeable. He helped make our trip a success. Very good call to get down to Torquay early on Friday and go around shops. We all thought we had more time than normal weekend. Thanks again hope to travel with you again. Lyn. Sent from my iPhone

Ann John - Maes-Yr-Haul School said:

We would just like to pass on our thanks to you as the trip was made even better by your staff. They couldn't have been more helpful and one teacher said it was one of the best trips she has been on. The staff were great with the children keeping them entertained on the journey with DVD's and games. Please could you pass on our thanks to your staff both on the bus and your team in the office too. Thanks. Ann John, Administration Officer,Maes yr Haul Primary School Ffordd Tirion, Broadlands, Bridgend ,CF31 5EG

Suheir Mickhail said:

This would be our 4th time we have used Cresta Coaches, It's a reliable company, always on time, the drivers are very helpful, and the coaches are very comfortable. I would recommend them to anyone

Mrs Lucas said:

Thank you for your receipt and e mail. The coach you provided was clean,comfortable and warm and our traveling experience with you was excellent. I must take this opportunity of adding that our driver Steve proved to be very friendly, courteous and helpful and above all very polite. We will definitely travel with you again. Very professional. Regards Mrs D.A Lucas, Wednesday Sewing Bees.

Katie Ebden, Bishop Gore School said:

I am writing to say a big thank you to our driver Steve for the huge contribution he made to the success of our recent school trip to Paris and Euro Disney. Steve was friendly, professional and had an excellent manner with staff and pupils throughout. His driving skills around the busy centre of Paris were outstanding, which is something that our French tour guide also commented on more than once. There is plenty more I could say but I hope it'll cover it to say it really was a pleasure to work with Steve and we will be requesting him specifically next time! Thank you so much Steve, you were fantastic. Regards, Katie Ebden, Welsh Teacher at Bishop Gore School

Lisa Thomas said:

Fantastic experience with Cresta Coaches! Efficient, helpful and friendly, Neil our driver was brilliant! I would highly recommend.

Mandy jones said:

Went on the Devon trip on 23/2/18 via leisuretime and Cresta Coaches. First time for me an my sister to go on a coach trip and it won't be the last. We had a great time. The excursions were to beautiful places the only negative was we didn't have enough time in each place. As on the Sunday it was to Port Issac, Boscastle and Padstow. Beautiful places just needed more time to look around. On the Saturday was a trip to barnstable all day. Would have been better if it was split to 2 on each day as it was a bit rushed on the Sunday. Other than that we had a great time. And got to praise the driver Ian Jones (Scotty) what an amazing driver. He got that bus to places I wouldn't go in the car. Can't praise him enough. He was polite, chatty, funny and helpful.will definitely be booking with you again. Thank you for a wonderful weekend x

Mr Stroud, Head Teacher, Maes Yr Haul School Bridgend said:

I am writing to you to express my sincere gratitude for the excellent service that you have provided to the school in relation to our school visits to Free Range Adventures at Tythegston, Bridgend this week.

Amanda Jenkins said:

We had a 16 seater mini-bus on the 13th of January which was driven by Ian, he was an absolute pleasure, nothing was too much trouble, most definitely an asset to your Company.

Debbie Ford said:

Good afternoon. The staff who traveled to Young Voices in Birmingham yesterday asked me to send a huge thank you to the drivers of the bus. They said they were both so helpful, pleasant and nothing was too much trouble for them. Could you pass this on to the drivers. Thanks Debbie Ford , Senior Administrative Officer, Llangynwyd Primary School

Mrs Avaient said:

Dear Cresta Coaches. I would like to say a big thank you for providing such a wonderful driver. Nigel was our driver and he made our whole holiday so enjoyable. He couldn't. have done anything more to make the holiday so perfect. Many thanks. Mrs Avaient

Carol Kinsey said:

I have used Cresta Coaches for many years for our Ladies trips. I cannot speak highly enough of the service they provide. The drivers are always very professional and give excellent service and care. Rhys is an absolute delight to deal with and also Emma in his absence. Keep up the good work team Thank you.

Suheir Mickhail said:

We have used Cresta Coaches on several occasions. We do highly recommend them to anyone who needs punctual polite service.

Mrs Gillian williams said:

We have used Cresta Coaches for all our day trips for many years, and we have found the experience excellent. Good drivers clean coach !!We will continue to book your company coaches in the future. thank you very much Gill Williams

Tracy davies said:

Bus turned up on time, lovely driver 'Darren' very efficient service.

Nicola Stevens said:

This is the first time I have been with Cresta Coaches on a trip to Stoneleigh, our driver Daniel was fantastic, very professional and courteous. I will definitely recommend Cresta Coaches, well done Daniel your a credit to the company.

Davina Marsland said:

We have used Cresta Coaches for many years for trips. I have always found them punctual, clean and the drivers are lovely. Thanks Cresta!

Mrs Tracy Edwards said:

Cresta Coaches is an excellent company to work with. They provide extraordinary customer service, on time pickups & drop offs for trips, and are professional at all times. Their timely responses and open communication allow us to keep all parties informed. Their hard work is greatly appreciated. I would highly recommend Cresta Coaches for all your transport requirements.

Bob Edwards said:

We used Cresta Coaches again for our annual trip to the Malvern Autumn Show. We would like to thank our driver Chris for his good humour, his punctuality and his excellent driving skills, especially when the road closed diversions sent us down some very narrow lanes. Thanks too to Chris's "Co Driver" who was a bundle of fun and superb on the microphone when she was comparing our quiz and raffle. This was also the most luxurious and comfortable coach we have experienced!


I have been hiring Cresta Coaches for the past 8 years, up to 5 times a year to take the Talbot Community Centre members out for day trips, theatre trips, ladies' afternoons, and even weekend away trips. They have never let me down, their drivers are always on time, very helpful and courteous.

Margaret Jones said:

Just to say we went to Bournemouth with your company recently and our driver was Frank. He was wonderful and couldn't do enough for us. Very helpful to all passenger and I would like to say a big 'Thank You'

Priscilla L said:

We were a group of about 25 people, mostly seniors, travelling with Cresta Coaches. Our driver was Ian Jones and he was absolutely experienced and professional. We had a great time with him and we loved how the vehicle was always clean and in great condition, and he was also a safe driver too. Would recommend going with Cresta.

Lyndsey Bourne said:

Hired a bus for my wedding night Saturday fab service and the driver was lovely. Would use again

Rhiannon Davies said:

The coach we had to Drayton Manor was fantastic very clean and comfy and the driver (Neil) was very helpful and understanding. Everything was perfect, we will definitely use again

Jennifer Cubbin said:

On behalf of our Southerdown W.I group I would like to thank you all very much for the excellent service provided on our recent trip to Laycock Abbey, Wiltshire.

German Group said:

Hi, I stayed with a group that toured in England and Wales from 1st July to 7th July, our driver was Steve Phillips. I want to congratulate you on this excellent service this driver give our group. Driving, safety was excellent. Bus was always cleaned up after us. His knowledge of roads and sights was excellent. His Habit to customers was excellent. We all felt absolutely safe with Mr. Phillips. His friendlyness is a pleasure. Best regards, Charlotte

Gordon & Gloria Thomas said:

Dear Sir, I recently came back from a coach holiday to Bournemouth, staying at the Court Royal Hotel with my wife. I would like to praise your driver Frank, nothing was too much trouble for him to do, He is a credit to your Company. Yours Truly. Gordon & Gloria Thomas

Helen Targett said:

Took a party of 45 primary children to London for two days. The driver Mike was amazing with the children, very helpful and his knowledge of the London area was superb. The quality of the coach was exceptional. All of which help to make the experience for our children a very enjoyable one indeed. 5 Star Thank you

Matthew Sweeney said:

I used Cresta Coaches once again for my recent group trip to Cardiff and as usual they were easy to deal with during the booking process via Rhys and reliable and prompt during the trip and the driver Alwyn was a pleasure to work with. I will definitely be using them again

Lianne Archer said:

Just to let you know, we had another successful tour obviously made possible by you and your driver. Although I have to say he got away with far less ribbing than Steve did, as the name Dillwyn wasn't as easy for the boys to rhyme into chants 😂 He was very helpful, pleasant, polite, lovely company and probably now very deaf after listening to the singing all weekend without a complaint. Thanks for all your help and patience in dealing with us, we all appreciate it. Kind regards. Lianne

Suheir Mickhail said:

This is the 2nd year we hire a coach to take us to a ceremonial in Hounslow. Hiring from Cresta Coaches had given us a wonderful experience on both trips. The driver was very cordial, helpful at all times. We would definitely recommend this company for any trip

Cath & Belinda said:

Hello,This weekend we travelled with Leisuretime to Torquay and the coach was supplied by Cresta Coaches, our driver was Jock (Ian), the coach was lovely it was very comfortable and Ian was a good, careful driver. Quite a character, he is an asset to your company nothing was ever too much trouble for him, he was always on hand to help where he could particularly with the elderly passengers. We would definitely like Ian to be our driver for any future trips, even if he did tell everyone I was his ex mother in law and I am younger than him!!! Thank You, Cath & Belinda

Brian Mann said:

Dear Sir. We would like to say a big thank you to your driver Dillwyn for making our Christmas holiday booked via David Urquhart coach tours such a wonderful experience. Dillwyn made the whole holiday brilliant. Thank You: Brian Mann


Dear Sir/Madam, Yesterday afternoon (28th) I was one of the co-ordinators at Cardiff looking after the Newport services and one of your drivers we got to know during the afternoon. He was driving one of your Volvo VanHool's, He was a superb gentleman all afternoon, very polite to us working with him, he was having a laugh with the passengers and just made the whole afternoon so much more enjoyable! He was a superb guy to work with, full professional and probably one of the best I have met in a long time, and I know many bus and coach drivers but he really did stand out! So I wanted to pass on a personal thank you to him and for him to know he was a credit to work with and an absolute credit to your company! Thank you very much and Happy New Year!

Claire Hawkes, Head of Perfoming Arts Bryntirion Comp said:

Dear all, Sorry for the delay but I just wanted to say a big thank you to Dillwyn and Jay who took us to London for a day trip to see 'Les Miserables' on Wed Dec 14th. They were on time, professional and friendly, welcoming to the children and efficient. We had a great day which ran very smoothly thanks to the good communication and positive attitudes of the drivers. And their excellent driving skills of course! I hope you have all had a lovely Christmas and look forward to booking with you again in 2017. Regards, Claire Hawkes, Head of Performing Arts, Bryntirion Comp

Stuart & Christine Lloyd said:

Over the past few years we have travelled with Leisurtime on several occasions and just wanted to say that the most recent trip to the Rhine Christmas market with yourselves and the coach Company 'Cresta Coaches' was the best experience we have received. The coach was first class & the drivers Steve & Chris could not do enough for us.

Nigel Griffiths said:

Excellent service. The Driver was superb and everyone in our party would like to thank him, especially with our drop offs which ensured everyone was home safe and sound. We will definitely be using Cresta again

Don and Maureen Herbert said:

Back on Sunday from a weekend break to Winchester Xmas Market and Blenheim Palace staying at the Basingstoke Country House Hotel. We do over twenty week and weekend breaks a year and this is the first time I have ever written a testimonial. This is in respect of our driver Chris who has been the best driver we have had this year. He was nicely turned out, very cheerful, willing, helpful, informative, had everything under control and with minor suggestions which improved the holiday experience. Would that when we book our trips in future we could book Chris as our driver. .

Busybee Cwmavon said:

You are a sociable friendly team .Simply the best. Busybees

No 3 Welsh Wing Sports Team said:

We always book with Cresta Coaches for our ATC sports fixtures, the price is always good, coaches are a good standard and the drivers are excellent - we've had a variety of drivers and all are superb.

Korin Jones said:

Dear Kelly, I just wanted to say thank you so much for the transport last week to Blackwell Court. Your help in making all the arrangements made it very trouble free. Can you please let your managers know that our driver Frank was excellent. One of the most organised and good natured coach drivers we have ever had. He had thoroughly checked out all routes in advance and had his parking planned for every destination. He never moaned or complained and he was patient and accommodating of every request. Best wishes, Korin

Isobel Palmer - Irish Womens Bowls said:

We were picked up at Cardiff Airport and taken to Premier Inn Central Bridgend and then collected from Premier Inn Central and returned to Cardiff Airport. The coach was waiting of us at airport on time and the driver was kind and helpful on both occasions and very polite

Penarth 12th Brownies Group said:

I would like on behalf of Penarth Guides and the 12th Penarth Brownies to thank Ian the driver for his immense patience and understanding taking and picking us up from camp,the road to and from the camp site are very narrow and after negotiation with parked cars ,Ian managed to deliver us safely to our destination like wise on our return journey today we traveled back in comfort and ease I have recommended your company to other leaders and I hope to use you again very soon

Margaret Mitchell said:

Our trip to Margam Orangery was absolutely lovely and our driver was superb. I will be using you again when a suitable opportunity arises

Pam Gladdish said:

Thanks for a comfortable and safe ride for our seniors group to the Brecon Steam Railway and a save return as always you added to a great day out.

Mary Bird said:

Excellent service again from Cresta. Very good price, good communication throughout and the bus was on time for both journeys. Would not hesitate to recommend.

Ann Davis (Brynna Old Age Group) said:

On 17th May we went to Abergavenny - We had an expert & very good driver called Ian Jones. He made us very at ease & we thoroughly enjoyed his attention during our day trip. THE COACH was spot on for us, really comfortable. If possible can we have Ian again when we go to Swansea next month.

Cheryl Pearcey ISA Training Pencoed said:

Fab service, Easy booking, flexible with changes and fab service by drivers. Arrived on time or before so no worries. Will use again

Tracy Hurford, Ruskinn Technology said:

Could not fault the service provided, we had a slight delay with getting everyone on the bus, but the driver was fantastic and service excellent, thank you. Ruskinn Technology Bridgend

Ricky Stanton said:

51 of us went on a rugby tour with Bryncethin U14's. From the moment the bus pulled up to pick us up to the when we were dropped off 2 days later Steve (SteveO) couldn't do enough to make sure our tour was perfect from start to finish nothing was too much trouble for him. The bus was spotless an everything went without a hitch. Without a doubt we had the best driver and will definitely use again.

Primrose Goldsworthy said:

I would like to let you know that Brett our driver today was excellent and advised us on various items of interest. It was lovely to find a driver who had done his homework on the destination. His driving was impeccable. He was always in control and obeyed every thing of the Highway Code. We would like to have him on our future trips if possible. Thank You, Primrose Goldsworthy

Lewis Hammill, Harris Academy School, Kent said:

I recently ran our Academy's Ski Trip to Austria using Ski Team 4 and your coach company; the drivers were Steve and Dillwyn. Having lead a number of international residential trips before, I know that the service provided by the drivers can have a major impact on their success; I could not praise both drivers enough. They were extremely professional, kept the coach immaculate and went out of their way to assist us at all times. They spent their own time interacting with our students and staff, helping create such a positive atmosphere whilst both on and off the coach. We intend on running an identical trip next year and will be asking Ski Team 4 for the same drivers/service. I would highly recommend them to any Academy or School. Kind regards, Lewis Hammill. Physical Education Teacher

St. Helen's Primary School, Swansea said:

Could I please place on record our thanks to your driver Dillwyn who took us on our recent trip to Harry Potter studios. His professionalism and sheer eagerness to be helpful were of the highest calibre. Nothing was too much trouble for him and he is an excellent advert for your company.

S. Mickhail said:

we booked a trip with Cresta Coaches on Saturday March 5th from Risca to Hounslow. We cannot praise the drivers enough for their service, cordiality and respect. I am sure it will not be the last time we use your service. Thank you all very much for an enjoyable trip.

Anna Humphreys said:

Have used Cresta twice now and very pleased with customer service on both occasions. Lovely drivers and efficient service

Mrs C Price said:

Cresta Coaches have always provided us with clean and comfortable coaches for our trips. Office Staff and Drivers are always polite and helpful, and the prices quoted compare favourably with other companies.


As on every previous occasion, I used Cresta to take a party of senior citizens, and members of the Talbot, to the pantomime in Cardiff. The driver was very punctual, very courteous, helping us all to alight the coach, and fetching the walking aids from the boot to members who needed them to get into the Theatre

Callum Smale said:

Hi, I just wanted to send an email to say the drivers on my coach being Steve & Dylan had been absolutely brilliant on both journeys to and from the Alps resort. Obviously with the state of Dover & the problems with delays the journey was not ideal, however both Dylan & Steve kept themselves and the rest of us in high spirits for the whole journey. I would whole heartedly recommend them and hope to have the chance to work with your company again. Callum, Cardiff Snowsports

Karen Caldwell Tremains School Administration Team said:

Thank you again, for changing the times on the buses today. We really appreciated your help. Also, the teachers would like to say a big thank you to Mike for helping them get the keyboard on and off the bus. He also went beyond the call of duty by giving them his phone number so that they could ring him when they were ready to be collected. They said that he was very helpful and lovely with the children. On behalf of myself and the teaching staff, I would like to take this opportunity of thanking you for your efficient service, including changing things at a moment's notice, and wish you all a Merry Christmas and Happy New Year. Regards, Karren Caldwell Administration Team (Upper School) Tremains Primary School/Ysgol Gynradd Tremaen


I have been using Cresta Coaches to take members of the Talbot CC to various events, day trips, theatre nights etc for the past seven years, and they have always been punctual, helpful with courteous drivers

Nicola Cornock said:

Just wanted to send an email to you to thank Cresta Coaches for the trip we organised through you which was booked on Saturday 28th November. I would also like to a big thank you to our driver Mike who looked after us on the day and was very professional and polite even at the end of the day when the bus park in Bath was so chaotic. Thank you for all your help and we hope to book another trip again with you in 2016. Regards Nicola Website:

Chad Collins said:

Had coach to V fest 48 seater, drivers were great, bus was in time and there was plenty of room for all the luggage. Would definitely book with you to V fest next year !

George Hook said:

Hi All. I just wanted to let you know that your driver Tony is a credit to the Company. One of the most friendly drivers I have ever encountered.


Excellent service. Driver doing everything right really good. Recommended you to Swansea Grand Hotel personnel.

Agnes Mihalyfy said:

I'd like to say that I was happy with the services provided for my company and my touring group by Cresta. A special big thank you to the driver for his professionalism and patience. The only hiccup on the tour was that the coach developed a air fault on route, which, as we know, could happen. The team handled the situation perfectly well and did their utmost to find a replacement coach and to fix the issue as soonest possible. So the group could continue their tour nearly as planned, thank you so much for this.

Matt Sweeney said:

I have used Cresta Coaches over the past few years and find them a reliable and good quality company who provide transport on time when requested

Conway Hawkins said:

I've been using Crest Coaches for many years. Their prices are always competitive, coaches of an excellent quality and reliable, competent drivers. They've never let me down and always make an effort to make sure trips go well. That isn't always the case with other coach companies I've travelled with.

Christine Morgan said:

We had a really good journey to Aberystwyth, the coach was on time, very clean and the driver was really pleasant. This is the second year we have travelled with Cresta, and we will definitely be traveling with them again.


Yet again, another excellent trip, this time to the Cotswolds. Cresta never let us down, always on time, very amenable drivers. We are looking forward to our weekend away in Sand Bay, Weston when the driver will stay over with us, and help our members with their luggage, and when getting on and off the coach, and join in with our little holiday.

W. Sheridan said:

I wish to thank our Cresta coach driver Steve Phillips, on the return journey from Folkestone to Swansea, for his kindness, caring, professionalism and his actions during a stressful time, for going above and beyond the call of duty to help us all he could. I would travel with Cresta anywhere, and feel safe and looked after.

Diamond Holiday Client said:

Just returned from a weekend trip to Paris organised via Diamond Holidays who used your companies coaches &driver. I would like to say how impressed we were with the service your company provided. Your driver Steve was a credit to your company.

David Urquhart Custom said:

On behalf of all of the guest who you took to Llandudno last week can we say a big thank your to your Company and especially to our driver Ian Jones, he was brilliant and such a gentleman.

Roy Dowell said:

Just a quick note on behalf of the club to complement Frank our driver for the day. He got us to Hampton Court Castle on time and he was very courteous. Thanks roy

Bill Wilson said:

Ian our driver was absolutely marvelous, a very skilful driver always polite and helpful don't know how he managed the tricky manoeuvrings but he had no intention of not trying to get us right to the door of our destination. He was first class.

Mike Brown said:

I would like to say how happy we were with Cresta Coaches services - Lyton was a 'star' driver , always on time or ahead of time so we had 'no stress' travelling and he impressed the Frenchies with some of his manouvers in tricky situations !. We were delighted he could stay with us for the whole tour If I have need to arrange further tours of South Wales I would be happy to work with you again

Mrs Primrose Goldsworthy said:

We are 100%satisfied with the competence of your service and the driver's impeccable driving. We are looking forward to a few more miles of travelling with Cresta Coaches. The efficiency and knowledge of your booking staff was second to none, Thank you

Jenny Llewellyn said:

After being let down by another company, Cresta Coaches saved the day by letting me book a minibus for my hen party to Brighton last minute. We couldn't fault the service we had and Dil, the driver was great. Dil arrived to pick us up in plenty of time and the bus was immaculate. Thank you for making our journey to Brighton enjoyable and stress-free.

Mrs Tracy Edwards said:

I firmly believe that Cresta Coaches are one of the best Coach Companies in S Wales at present, they always deliver superior service with friendly and helpful staff. As a school we often rely on our coach bookings for extra curricular excursions for which Cresta are always on hand with prompt replies/quotations. I therefore would always recommend them and will continue to use Cresta for our school trips,


I have been using Cresta for the past seven years, I have always them reliable and helpful, punctual and competitive.

Ceri Morgan said:

Would highly recommend Cresta Coaches. The service was very professional both from the office and in particular the Driver. Would certainly use the Company again

Robert Taylor said:

Thank you for making our trip enjoyable. Everyone had a good time and we will be in touch as soon as we decide where to go for our Summer trip..

Daniel Shone said:

The whole service was exceptional. The price was very competitive. Prior communication was simple with the team. Pre-trip was well organised. The bus was clean and on time. The icing on the cake was the driver who was a great. Very satisfied. Thank you

Keith Thomas said:

Hi. Thank you for your wonderful coach and service. We had a legendery time on our Scotland Rugby trip and raised over a £1000 for Velindre Hospital. Please thank our driver Ian again, he was brilliant, despite being Scottish! Thanks again. Keith


I have been hiring Cresta coaches for the past six years. In all that time, they have never let me down, arriving and leaving all destination points on time. Their hire costs are very competitive, and I will be using them for the foreseeable future.

Janice Davies said:

I was very impressed with the service received from Cresta Coaches, Excellent drivers, they couldn't do enough for us. Will def use them again and tell all our friends about them.

Annette Davies said:

The service as ever was impeccable. From our initial inquiry to our confirmed booking Rhys dealt with our queries and booking in a very professional manner and could not help us enough. Our driver on the day was Rob and he was friendly and again very helpful Once again a top service from Cresta and we will be sure to be back for future trips

Jade Griffiths of Cylch Meithrin Gwdihw Nursery said:

We used Cresta for our nursery Christmas trip to Wiggleys farm on December 4th. We were very happy with the service provided by Cresta at the time of booking and our driver 'Lyn' on the day. We will be using Cresta for any future outings due to the unbeatable price and outstanding service. Thank you very much.

Robert Williams said:

Hi Rhys, Please thank Steve Phillips the driver of the 48 seater bus for my sons 21st birthday party to Swansea on the 27th December. He was superb and the service from Cresta was first class and we would recommend to anyone else considering using you. Many thanks again. Robert Williams

Nigel Griffiths said:

Excellent service and very pleasant driver, he was great even with our raucous trip home

Cwmafan Seniors Citizens said:

Thank you for a fantastic service and great drivers throughout 2014, see you in 2015.

Neil Williams said:

Andrew our bus driver over the two weekends that we hired our coaches was helpful and very professional in his job. We would definitely use the service again and recommend Cresta Coaches to anyone who requires a coach

Marj & members of Evergreen Hall, Bridgend said:

Can I say massive 'thank you' to all at Cresta Coaches for looking after us again this year. Have a good Xmas. from Marj and all memebers of the Evergreen Hall group.

Cheryl Pearcey said:

We are very grateful for you covering our last minute booking and at a great price. Bus was clean and comfortable. Drivers were courteous and flexible. Brilliant service

Glyn Charles said:

Just to say a big thank you for once again ensuring we had a top class service from Cresta for our journeys to and from Gatwick en route to our daughters wedding in Florida . Steve (driver) was absolutely brilliant, and needless to say ,the coaches were immaculately presented and covered all our needs. Many Thanks for providing such a reliable start and finish to our wedding trip. GLYN

Tracey Devitt said:

Hi, I wanted to send you some feedback.I wanted to say how great your driver Steve was in Newport this week. We had him Monday Tuesday and Wednesday and he was kind and friendly and helpful to myself and the schoolchildren we were working with and I am very grateful to him and the company for all your customer care and the comfortable coach you sent us which was clean and warm. Thanks Helen

Primrose Goldsworthy said:

First class service and willingness to oblige. We will use them next year providing the price is right as last year the Company came out tops with estimates

Michael T Dixon said:

First rate service provided and our driver Heidi was Exceptional. She always had our interests and needs in mind with everything she did

Mrs Holdcroft said:

Just to say a big thank you for the service provided by your Company for our trip to Weston Super Mare. Please pass on our thanks to Lyn who was our driver for the day, he was excellent and so polite.

Carol KInsey said:

I would like to thank your driver Steve for a fantasic day, he was very professional and helpful and all of the ladies loved him. He was very polite and although all of your drivers are excellent but Steve was by far the best

l&A.Oakley said:

Thank you for a fabulous holiday to Edinburgh tattoo & Loch Lomond. Coach driver Dillwyn was excellent, would recommend to anyone. Cresta Coaches took over driving and coach after Leisuretime coach broke down at Cardiff Gate on 15/08/2014. Dillwyn couldn't do enough for all passengers hope we have him again.

Karen Usher said:

I just wanted to contact you to let you know I really appreciated the help your driver Ian gave to my mum, my sister and myself when we went to Bournemouth-Court Royal last week, July 28-August 4. Ian was always ready to go beyond the call of duty to be of help to all the guests, but my mum hires a mobility scooter from the hotel and he was always on hand to get it on and off the coach each day without any complaint - quite heavy work , together with being on hand to help with heavy suitcases too,in hot weather this can be very tiring. Your motto of "to serve well is our pleasure" I felt is very appropriate for Ian as he certainly lived up to this and is a real asset to your company. Thank you Karen Usher

Rosa Pérez (Spain) said:

Dear Ian. Once again it has been a pleasure to come to Wales and again this year we have really enjoyed our tour of North & South Wales. Yet again your companies detail to service was outstanding. Thanks in deed. Rosa Pérez, Spain

Jo Brooks said:

Hi, I would just like to say on behalf of myself, and the group, a big 'Thank You' to Cresta Coaches and the drivers we had yesterday for our trip to London. The coach was clean, comfortable and spacious and made the long journey to London and back much better than anticipated. The drivers were very friendly and helpful whilst maintaining professionalism. I will certainly recommend you to others and call on you again should we need your services. Kind Regards Jo Brooks

Rosemary Jeffery said:

Very pleased with the service that Cresta Coaches provided- punctual careful drivers, clean comfortable coaches. booking staff very tolerant of changes to initial plans and understanding of delays in making payments- would highly recommend in terms of services and cost

Carolyn said:

I would like to thank your company for the coach hire and driver (Rob) that took us to Llangoed Hall recently. On behalf of my group ladies a big thank you to Rob for making it such special day. Thank You for making the outing enjoyable. Carolyn. Lisvane Women's Institute

Ian Thomas said:

We are a group of senior citizens who meet socially through a meeting each week. As part of our programme we organise day outings to local places of interest. I am writing to say thank you for supplying coach and driver for our recent afternoon visit to Fonmon Castle. We could not have asked for better customer service from driver Rob both on board the coach and during our visit. He was quite popular with the group. We hope that we can use the services of Cresta and driver Rob on future outings?

St Nicholas W.I Group said:

Dear Cresta, I am writing to tell you how pleased our W.I Group was with the service we received from your company for our outing to Brecon on Saturday 28th June. Everyone I spoke to at Cresta was so helpful and the driver Peter was a pleasure and his assistance with some of our mobility issues was very much appreciated. We all had a lovely day. St Nicolas W.I Group

John Collins said:

Hi, Just dropping you a line to thank you for the excellent service my guests received on Saturday. From start to finish Cresta have kept us fully informed of details and found that you cared about the thoughts of your customers. I didn't travel on the coach myself but the feedback from the people who did said that the lady driver was first class. I would in future have no problem calling Cresta for further coach bookings and will point my family and friends in your direction. Thanks again for a first class service. Kind regards John


Used Cresta about 6 times. The coach arrives punctually, it's clean. The Drivers are courteous and helpful. Lee's our favourite!

Richard Ashman said:

Just a quick note to say that we have just returned from a trip to Melton Mowbray, with your firm. The reason for me sending this e mail, is to praise your driver Steve. He went far above our expectations, always polite, friendly and always going out of his way to please. As a past examiner issuing vocational driving licences on all vehicles up to Pcv and Lgv his driving was to be commended.Regards Richard Ashman.

Roy said:

Just a quick note to say we were very pleased again with Lee's attention to our group and his safe driving, Brilliant day out at WIGHTWICK MANOR

Collins & Larvery said:

Dear Cresta, I wish to say what an excellent driver Dillwyn turned out to be. He knew his way around, was ready for a laugh and could not do too much for us. This refers to our trip to Beamish last weekend Friday to Monday. We were late meeting the coach at Cheltenham but this did not worry him at all. As I said, a first class driver and a very nice man J Collins and C Lavery

Mrs Wilkins said:

This was the first occasion to use your company and I felt I had to write to say how much we enjoyed your organised day trip to Oxford. The coach was comfortable and the driver Lyton was excellent, looking very smart and professional. Thank you for a lovely day out.

Mrs S Chugg said:

I cannot fault the service we had from Cresta Coaches, from speaking with Heidi in the office to the Drivers. Nothing is too much trouble for them. We used Cresta Coaches for a family weekend away and arrangements were made to be picked up and brought back to two different places. Both times the Drivers were early and didn't rush us and also stopped for toilet breaks. I would use Cresta Coaches again and highly recommend this thoroughly efficient Company.

Nicola Taylor(Welsh Miners Inst) said:

Hi, just to let you know a couple of our clients telephoned today to say that Steve Phillips the new driver who went to Bournemouth last week was excellent. Thought you would like to know.

Linda Cole said:

We would just like to let you know what a fantastic day we had on Saturday 24th May in London using your bus company, The bus was immaculate when he arrived to pick us up and on time. Our driver Dillwyn was absolutely fantastic, he was wonderful to the Brownies as well as the Adults, nothing was to much trouble for him. He dropped us off very close to Buckingham Palace and we only had to walk around the corner, he gave us directions on where to go then for the London Eye and made arrangements to pick us up and was there waiting for us. Please will you say A GREAT BIG THANK YOU to him from us all. I will recommend your company to everyone and will definitely use you again. Thank You again Linda & the Brownies.

Roy Dowell said:

Dear Cresta, I'm writing on behalf of Christchurch Garden Club Cardiff to say thanks for a comfortable trip to Devizes on May 22nd 2014. Our driver for the day 'Lee Hearne' was really very helpful and helped make the days so special. Thank You. Roy Dowell

Leanne Price said:

Just a quick email to thank you for the excellent service which was provided by Cresta Coaches for my hen weekend on 16-5-14 to Blackpool. Everything was so professional and the driver was second to none, Steve was very friendly and nothing was too much trouble for him, 10 out of 10 thanks so much!! Made the long journey more pleasurable thanks again, Leanne Price

Eddie Griffiths said:

Recently went to Bournemouth using one of your coaches and would just like to say what a fantastic driver we had, nothing was too much trouble, was very helpful and had a good sense of humour. A good driver can make or break a trip and this guy was one of the best.

Mrs Angela Smith said:

I always use Cresta for our outings and theatre trips and for airport runs, this amounts to several bookings a year. A reliable Company with friendly, helpful and courteous staff. Costing always seems fair and reasonable. I have no hesitation in recommending Cresta for Coach trips.

Louise McGibbon said:

The service is outstanding and Heidi is always reallly helpful - would never book anyone other than Cresta!

Lisa Thomas, West Street & Wales Gymnastics said:

Hi, I just wanted to thank Cresta for providing us with such a brilliant coach & driver for the weekend. None of us had been looking forward to this Scotland trip as it was such a long way but they all got off smiling. Rob was fantastic and we couldn't have asked for a better driver. I have made many bus bookings and will definitely be booking with Cresta Coaches in the future. Please pass our thanks on to Rob. Regards Lisa Thomas, West Street & Wales Gymnastics

Lyndon James said:

Just a quick note to thank you for such excellent service on Saturday 15th March when we hired a vehicle from Aberavon to Cardiff. Could you also thank your Mike Clarke for making the days run so well 'Brilliant Service' L James

Mrs Williams said:

Just a quick thank you to your Company and our driver Rob for making our holiday to the Court Royal Hotel Bournemouth last week so enjoyable. Nothing was too much trouble

Claire Evans said:

Can I just say a massive thank you! Booking a coach for our trip with Cresta Coaches was easy and hassle free. The price you gave was very good. The coach itself and the driver were great. The text about the driver for the return journey arrived as promised a day before we came back to the UK and the driver was waiting outside for us at Bristol airport! We will definitely be calling in the near future when we organise our next trip. Thank you very much, Claire Evans

Bevan Palmer said:

Just returned from a quick short break to Durham via Diamond Holidays & Cresta Coaches, thank you for an enjoyable couple of days. Driver was David Harding

Diane & Keith Wilson said:

We have just returned from a week at Court Royal,and have to say what a lovely week it was .Rob Lee the driver was excellent throughout, making sure everyone was ok . He was great company and very professional. Keep up the good work Rob .


We have been using Cresta since 2009, many times a year to go on day trips, overnight weekends, theatre trips, and they have always be reliable, and each driver we have is very courteous and helpful, as many of our members are elderly, and rely on someone to help them onto the coach. The office staff are very prompt with their quotes and follow up bookings to check that all has been good.

Treorchy Comprehensive School said:

Thank you so much for all your help and support when organising the London trip. The kids (and staff!!!) absolutely loved it. Tracy the rep was wonderful and Dill the driver was so accommodating throughout the entire trip. Thanks Joe

George & Beryl White-Park said:

Just a few lines to thank you so much for making our week spent at the Court Royal in Bournemouth so very special. George White-Park

Eirwen Thomas said:

Many thanks to all at Cresta Coaches for the excellent service in 2013 Eirwen Thomas, Caerau W.I Group

John Fowler said:

We have just arrived back from a week in Weston Super Mare where your company provided the coach for our holiday via Grand UK Holidays. Your driver Rob gave an excellent service during our stay. His sense of humour, politeness and general cheerful attitude made our stay enjoyable even though the weather left a lot to be desired. More drivers like Rob are needed where nothing is too much trouble to make a holiday go with a swing. Well done Rob, and thank you.

Mr R J Wallis said:

To Whom it may Concern
I write with grateful thanks to you driver Mr john Best who was our driver whilst we had been on holiday at the Court Royal, Bournemouth on 23rd June to 30th June 2013. Here was a true gentleman who made the holiday one to remember by his thoughtfulness and utmost attention to the needs of his passengers. His conduct was at all times above reproach. 
The Drivers of you Company are the front line for your Company and should be valued as such as they can make or break our holiday. Mr Best is well named as he is a jewel in Cresta Coaches crown. Congratulations on employing such a gentleman.
Thanking You
R.J Willis. MR

Tony Millard said:

Good morning Heidi. Just returned back from the wedding, I would like to thank you and your drivers for making it a perfect day for us. Regards Tony Millard

Derrick Clements said:

Dear Cresta, We have just come back from Scotland with your driver Rob Lee. I wish to thank him for everything and for making our holiday so perfect. We usually go abroad but he made the the holiday so perfect we will be booking again soon so a big thank you to him from Derrick & Diana from Magor

Cheryl Butcher said:

Morning Cresta As always, another successful trip. Can you pass our thanks to your driver Ian Jones who was excellent with our old Ladies and was a true gentleman. Regards Cheryl Butcher

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